Digital operating models for container equipment workflows

The AI Platform
for Intermodal M&R

A connected M&R operating model for shipping lines and stakeholders to control approvals, reduce manual effort, and improve real-time repair visibility — powered by AI.

🤖
Photo AI
AI-driven image analysis for faster damage assessment and smarter decisions.
🌐
Global Network
2000+ depots across 80+ countries on a single connected platform.
📱
Mobile-First
Custom mobile apps for surveyors, depots, and leasing companies.
Real-Time Approvals
Auto-approval rules, instant alerts, and streamlined billing automation.
2000+
Depots Connected
Worldwide
80+
Countries
Served
1.2M+
Transactions
Processed Annually
10+
Years of Industry
Innovation
24/7
Global
Support

From M&R Software
to AI-First Platform

A decade of deep industry specialization — now accelerated by artificial intelligence.

🏗️
2014
Founded
Built from the ground up for container M&R — purpose-built for the intermodal industry.
🌐
2018
Global Scale
900+ depots connected across every major trade lane. The network effect begins.
📱
2022
Mobile-First
Custom mobile apps for surveyors, depots, and lessors — digitizing field operations completely.
🤖
2025
AI Platform
Photo AI, auto-approvals, and predictive analytics. 2000+ depots. The new standard for M&R.
EOS Platform

Built for container operations and M&R teams that need visibility, speed, and process control.

EOS is a cloud-based maintenance and repair management system designed to digitize container operations, automate workflows, and integrate with existing systems without disruption.

Cloud-based M&R management

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Cloud-native maintenance and repair control
Run approvals, estimates, repair tracking, workflow visibility, and partner coordination through one centralized cloud platform.

EDI, direct data input, and mobile interfaces

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Flexible data capture and exchange
Support structured EDI flows, browser-based entry, and mobile-first updates so every participant can work in the format that suits them best.

Advanced reporting and business intelligence

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Management-ready analytics
Surface cost trends, depot performance, approval speed, exception handling, and operational KPIs through dashboards and reporting outputs.

Minimal-disruption system integration

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Fits into existing operating environments
Connect EOS with finance, depot, ERP, and customer systems while reducing disruption to live workflows and existing business processes.
Capabilities at a Glance

A platform that delivers outcomes,
not just features.

Position EOS as a strategic platform that reduces manual work, improves response times, and strengthens cost governance across the repair lifecycle.

🤖
AI-Driven Approvals
Accelerate estimate reviews with business rules, smart automation, and faster exception handling.
AI-assisted estimate review
Configure approval rules by depot, damage code, cost threshold, component, and customer policy so teams can focus on exceptions instead of routine decisions.
🌐
Global Vendor Connectivity
Connect depots, surveyors, repair partners, and stakeholders in one real-time operational network.
Always-on partner network
Keep depots, surveyors, agents, and principals working from the same live workflow with status visibility, image sharing, and faster turnaround across regions.
🔧
Maintenance & Repair Control
Standardize M&R workflows across off-hire, in-service, emergency repairs, claims, and warranty cases.
Structured M&R governance
Bring consistency to estimate intake, approval routing, repair execution, rebills, warranty tracking, and closure so every repair follows a controlled path.
📊
Reporting & Analytics
Turn operational data into business intelligence with visibility into costs, vendors, approvals, and performance.
Commercial and operational insight
Surface depot performance, approval speed, repair cost patterns, aging cases, and exception trends through management-ready dashboards and exportable reports.
📱
Mobile Operations
Enable real-time updates for surveyors and field teams through mobile-first workflows and on-the-go approvals.
Field-ready workflows
Support image capture, condition recording, live updates, and rapid approvals from handheld devices so field activity immediately updates the central workflow.
🔌
System Integration
Integrate with in-house and third-party systems using EDI, direct data flows, and customized interfaces.
Fits into existing systems
Use EDI, APIs, flat files, and custom integrations to connect EOS with ERP, finance, depot, claims, and customer platforms without forcing disruptive process changes.
👁️
Operational Visibility
See the full repair lifecycle in one place — from estimates and approvals to claims, billing, and vendor performance.
End-to-end repair lifecycle
Track every estimate, approval, repair, and rebill from a single platform — giving operations, commercial, and finance teams a consistent view of depot activity, vendor performance, and outstanding cases across all regions.
🧠
Smarter Decisions
Use data, images, and AI-assisted workflows to make faster decisions with less manual effort at every step.
AI-assisted workflows
Automated approval routing, image-based damage validation, and configurable business rules reduce manual review time and help teams reach the right decision faster — with a complete audit trail at every stage.
📉
Lower Process Cost
Reduce admin overhead, control parts and labor validation, and improve cost governance across the M&R lifecycle.
Cost governance across M&R
Enforce rate schedules, parts price caps, and labor hour limits at the line-item level. Automated rebill tracking, warranty management, and exception alerts cut leakage and reduce the admin burden on both depot and principal teams.
Capabilities at a Glance

Core capabilities for faster,
smarter M&R operations.

A connected toolkit for approvals, visibility, repair control, analytics, mobile workflows, and integrations.

🤖
Smart Approvals
AI-assisted estimate review
Configure approval rules by depot, damage code, cost threshold, component, and customer policy so teams can focus on exceptions instead of routine decisions.
🌐
Vendor Network
Always-on partner network
Keep depots, surveyors, agents, and principals working from the same live workflow with status visibility, image sharing, and faster turnaround across regions.
🔧
M&R Control
Structured M&R governance
Bring consistency to estimate intake, approval routing, repair execution, rebills, warranty tracking, and closure so every repair follows a controlled path.
📊
Analytics
Commercial and operational insight
Surface depot performance, approval speed, repair cost patterns, aging cases, and exception trends through management-ready dashboards and exportable reports.
📱
Mobile Fieldwork
Field-ready workflows
Support image capture, condition recording, live updates, and rapid approvals from handheld devices so field activity immediately updates the central workflow.
🔌
Integrations
Fits into existing systems
Use EDI, APIs, flat files, and custom integrations to connect EOS with ERP, finance, depot, claims, and customer platforms without forcing disruptive process changes.
Built for All Stakeholders

One platform.
Every stakeholder — AI-connected.

EOS provides end-to-end M&R management built around industry best practices, with AI and Business Analytics modules layered throughout — available as a standalone system or fully managed service.

  • Collaborative online M&R management for shipping lines, depots, lessors & surveyors
  • Real-time repair cycle management via a single user interface
  • Desktop & mobile access with offline capability for field users
  • EDI, direct data input, and mobile interfaces supported
  • Multi-tenant or dedicated server infrastructure with on-premise option
  • Standard and customized AI & Business Analytics modules
  • Dedicated software development and support teams
  • Best-practice process control and commercial flexibility
🖥️
Desktop & Mobile
🤖
Photo AI
⚙️
Back-Office Services
🔌
Vendor Connectivity
📑
Third Party Claims
💳
Billing Automation
🔄
Custom Integrations
📦
Tariff & Parts Mgmt
How We Deliver

Our Operations Process

EOS combines well-proven agile practices with creative design thinking to deliver hassle-free results for fleet owners and operators.

01
Workflow Review
01
Workflow Review

We map current approval paths, depot touchpoints, repair governance, and reporting expectations to design the right operating model before rollout begins.

02
Depot Setup
02
Depot Setup

Active depot locations, vendor roles, commercial rules, and customer-specific workflow requirements are validated so the network is ready for structured onboarding.

03
Depot Training
03
Depot Training

Depot teams are configured, trained, and guided through estimate entry, documentation standards, image capture, and workflow compliance expectations.

04
Customer Training
04
Customer Training

Customer-side stakeholders receive role-based access, approval training, reporting guidance, and process alignment to support fast day-one adoption.

05
Quality Assurance
05
Quality Assurance

Rules, integrations, notifications, and sample transactions are validated before launch so the operating model works as expected across real use cases.

06
Go Live
06
Go Live

The platform is moved into production with coordinated rollout support, live monitoring, and structured go-live communication across teams and partners.

07
Always-On Support
07
Always-On Support

EOS continues with operational support, issue response, refinement guidance, and platform assistance for global stakeholders working across time zones.

Managed Services

Supporting you at every step

From onboarding to reporting, EOS delivers the services and support your team needs to operate with confidence.

On Boarding

Our onboarding team brings your trading partners onto the EOS platform quickly and smoothly — ensuring adherence to standard procedures from day one.

  • Support services to bring all trading partners onto the platform
  • Consultation to ensure adherence to standard procedures
  • Quick onboarding of depots, shipping lines, lessors & surveyors
  • EDI implementation and training for all parties
  • Dedicated onboarding project manager
🤝
Average Onboarding Time
2–4 Weeks
🌐
Partners Onboarded
2000+ Depots Worldwide
📡
EDI Coverage
100% of Trading Partners

B2B Integration

Customized integration services for multiple legacy systems requiring M&R data — ensuring full data exchange and interoperability.

  • Customized integration for multiple legacy systems
  • Open architecture with extensive front and back-end APIs
  • ISO and COA coding compliance built-in
  • Interfaces to customer logistics and tracking systems
  • A/P integration and automated payment processing
🔌
Integration Type
EDI, API, Direct Feed
🔒
Data Standards
ISO, COA, IICL Compliant

Mobile Services

Custom mobile apps for all user roles — surveyors, leasing companies, depots — enabling M&R estimating, photos, and approvals anywhere, anytime.

  • Custom mobile apps for M&R, surveyors, leasing & depot users
  • Offline capability — no connectivity required in the field
  • Photo capture and attachment directly to estimates
  • Mobile gate moves, estimating, and approval workflows
  • No more paper work — fully digitized field operations
📱
Platforms Supported
iOS & Android
📶
Offline Support
Full Offline Capability

Third Party Claims

Easy generation of third-party claims documents with full image and documentation handling — protecting your assets and recovery revenue.

  • Third-party claims for improper repairs, W&T, and warranty
  • Handling, old damages, and on-hire exception management
  • Full image and document handling within the system
  • Structured claims workflow from identification to resolution
  • Integration with billing and payment systems
📄
Claims Types
W&T, Warranty, Handling, Repairs
🖼️
Documentation
Full Image & Doc Management

Reporting Services

Customized reports and business intelligence dashboards built from all data collected by EOS — supporting continuous process improvement.

  • Customized reports from all EOS-collected data
  • KPI monitoring and vendor performance tracking
  • Cost trend analysis by equipment type and trade lane
  • Depot performance: estimate accuracy, billing accuracy, repair quality
  • Damage experience reporting by unit type
📊
Report Types
Standard + Fully Customized
📈
Analytics Engine
AI-Powered BI Tools

24/7 Global Support

Round-the-clock chat and technical support to ensure uninterrupted workflows for your global operations across all time zones.

  • 24/7 live chat support for all users
  • Dedicated technical support team globally
  • Rapid response SLAs for critical issues
  • Multi-language support for international teams
  • Proactive system monitoring and alerting
🕐
Support Hours
24 Hours, 7 Days a Week
🌏
Coverage
Global — All Time Zones
Field Services · Fleet Optimization · Inspections

Global Technical Services

A scalable suite of outsourcing services delivered through 8 regional offices and a field network spanning 400+ representatives in 60 countries — protecting your investment in intermodal assets at every stage of the container lifecycle.

Global Technical Services

Comprehensive services across the full container lifecycle

Our Global Technical Services are organized into two powerful tiers — Total Fleet Optimization (TFO) and Inspection Services — covering everything from procurement and vendor management through to factory inspections, off-hire surveys, and post-repair quality control.

Both tiers are delivered using the EOS platform and WorldLink systems, integrating field expertise with digital precision for unmatched fleet visibility and cost control.

Total Fleet Optimization Inspection Services
8
Regional Offices
400+
Field Representatives
60
Countries Covered
9
Core Service Areas
⚙️ Tier 1

9 integrated service areas to protect
and optimize your entire fleet

TFO delivers scalable outsourcing alternatives where industry experience, technical knowhow, inspection capabilities, and information systems combine to safeguard your container assets.

01
Procurement
Factory selection · Standards compliance · New build inspections
01
Procurement
  • Specification review and technical advice
  • Factory selection and contracting
  • Standards compliance: ISO, UIC, ICC, AQIS and others
  • Liaison with classification agency for CSC approvals
  • New build inspections and manufacturing line monitoring
  • Acceptance process management
  • Warranty enforcement
Assist in all aspects of the asset purchase process and guarantee the highest production quality.
02
Vendor Management
Depot selection · Contract negotiations · KPI monitoring
02
Vendor Management
  • Depot selection and contract negotiations
  • MAH / MAM design and implementation including coding protocols
  • EDI implementation and training
  • Auto-approve and FiFo programs
  • Payments and self-billing programs
  • Depot audits and KPI setting
  • Vendor agreement design and performance monitoring
Build and maintain the customer's global depot and repair service network.
03
Repair Cycle Monitoring
Estimate review · Field surveys · Dispute management
03
Repair Cycle Monitoring
  • Office estimate review using EDI and digital imagery
  • Field surveys at depot locations globally
  • Timely dispute management and depot approval monitoring
  • Repair productivity and quality monitoring
  • Post-repair inspections
  • Out-of-service case management (long-standing repairs, sale units)
Minimize equipment turn times and maintain quality of assets throughout the repair cycle.
04
Cost Management
Tariff compliance · Repair method optimization · Third party claims
04
Cost Management
  • MAH / MAM compliance via automated and manual tariff checking
  • Ensuring most cost-effective repair methods are used
  • Identification and tracing of previous or duplicate repairs
  • Upgrade cost management
  • Third Party Claims: improper repairs, W+T, warranty, handling, old damages, on-hire exceptions
Control direct and indirect costs of repair and maintenance across the fleet.
05
Inventory Control
Proactive repair management · Positioning · PTI programs
05
Inventory Control
  • Proactive repair management in lowest-cost locations
  • Positioning for best repair, logistics, or sell results
  • Managing country-specific container grading or PTI programs
  • Pre off-hire program management
Leverage customer transportation options to optimize repair operations and asset positioning.
06
Lease Administration
Off-hire management · On-hire inspections · Dispute resolution
06
Lease Administration
  • Booking and off-hire pre-clear management
  • On-hire and off-hire inspections
  • Off-hire dispute resolution
Gain fleet flexibility through expert management of leasing contracts and inspections.
07
Dispositions
Sell/fix decisions · Repair limits · Wholesale management
07
Dispositions
  • Sell/fix decision-making analysis by unit type and age
  • Managing maximum repair limits by unit type and age
  • Selecting and managing wholesale traders
Manage the equipment sales process and maximize residual values across the fleet.
08
Information & Business Intelligence
KPI performance · Cost trends · Damage analytics
08
Information & Business Intelligence
  • Depot performance: estimate accuracy, repair hours compliance, repair quality, EDI compliance, billing accuracy
  • Damage experience by equipment type and trade lane
  • Cost trend analysis
  • Survey effectiveness reporting
  • KPI performance dashboards
Gain detailed understanding of your business operations and total cost of ownership.
09
Systems & Communications
EDI · Mobile apps · A/P integration · Customer interfaces
09
Systems & Communications
  • Vendor EDI implementation and management
  • Custom mobile apps for all field user roles
  • Image database and documentation management
  • A/P integration for automated payments
  • Interfaces to customer logistics and tracking systems
Integrate trading partner and in-house systems for greater visibility and process control.
🔍 Tier 2

400+ representatives. 60 countries.
Every inspection type covered.

Our global network of trained field representatives performs every inspection type — from original manufacture through all points in the container's logistics lifecycle.

🔎
Condition Survey
Pre-load inspection to determine a container's next best use.
🔎
Condition Survey
Pre-load inspection to determine a container's next best use.
Assesses whether the container can carry cargo, requires repair, should be repositioned empty, or is ready for disposal — determining the most cost-effective next step.
🚛
In-Service Inspection
Inspection performed while the container is in active use.
🚛
In-Service Inspection
Inspection performed while the container is in active use.
Conducted against lessee-specific in-service criteria, ensuring operational safety, reducing overall fleet costs, and monitoring depot performance in the field.
🏭
New Unit Factory Inspection
Comprehensive control of container production operations.
🏭
New Unit Factory Inspection
Comprehensive control of container production operations.
Pre-production verification of all raw materials; inspection of manufacturing process, dimensions, and component parts — ensuring the highest quality before mass production commences.
📋
Off-Hire Survey
Independent inspection when equipment is returned to lessor.
📋
Off-Hire Survey
Independent inspection when equipment is returned to lessor.
Checks lessee damage against lease terms and industry practice, removes W&T and prior improper repairs from claims, and verifies repair costs are in line with local market rates.
🔆
On-Hire Survey
Inspection at time of delivery under a lease agreement.
🔆
On-Hire Survey
Inspection at time of delivery under a lease agreement.
Verifies condition meets lease criteria, documents pre-existing damage, classifies container grade (general cargo, food-grade), and tests reefer machinery where applicable.
Post-Repair Inspection
Quality verification after depot repair work is completed.
Post-Repair Inspection
Quality verification after depot repair work is completed.
Confirms all estimate items are completed to standard, instructs rework where needed, and protects lessees from improper repair charges at redelivery.
❄️
Reefer Pre-Trip Inspection
Reefer machinery check prior to cargo loading.
❄️
Reefer Pre-Trip Inspection
Reefer machinery check prior to cargo loading.
Tests motors for bearing noise and leakage, downloads data logs, and confirms pre-set temperature is reached and maintained — ensuring reliability before loading.
🚢
Ship-Side Visual Inspection
Inspection alongside vessel during loading and discharge.
🚢
Ship-Side Visual Inspection
Inspection alongside vessel during loading and discharge.
Documents missing parts and heavy structural damage as containers move on or off vessels — enabling immediate damage attribution to the responsible party.
🪣
Tank Cleaning Certificates
Periodic inspection for tank containers per international regulations.
🪣
Tank Cleaning Certificates
Periodic inspection for tank containers per international regulations.
Visual internal and external inspection with cleaning certificates — maintaining CSC compliance and confirming containers are free of residue from prior cargo.
⚠️
Warranty Inspection
Inspection of defects potentially caused by improper manufacture.
⚠️
Warranty Inspection
Inspection of defects potentially caused by improper manufacture.
Verifies container dimensions and construction, laboratory tests component parts, and confirms whether defects give rise to a legitimate warranty claim against the manufacturer.
Why EOS

A decade of expertise.
Now AI-accelerated.

Ten years building the world's most connected M&R platform — now infused with AI to automate decisions, reduce costs, and outperform at scale.

01
End-to-End Coverage
01
End-to-End Coverage
From off-hire estimate to final invoice, EOS covers every step of the M&R lifecycle — integrating all stakeholders in one platform.
02
AI at Every Step
02
AI at Every Step
Photo AI reads damage from images. Auto-approval rules eliminate manual bottlenecks. Predictive analytics flag cost anomalies before they escalate.
03
100% Depot Coverage
03
100% Depot Coverage
Connect every depot, surveyor, and stakeholder in your network — from your largest hubs to the smallest regional facilities.
04
Proven at Scale
04
Proven at Scale
1.2M+ annual transactions across 2000+ depots in 80+ countries prove EOS performs where it matters most — at global scale.
05
Flexible Deployment
05
Flexible Deployment
Available as standalone software, a fully managed service, or on-premise — EOS adapts to your infrastructure and commercial needs.
06
Deep Integration
06
Deep Integration
Open APIs, EDI, and custom integrations mean EOS fits into your existing systems with minimal disruption and maximum impact.
Clients

Trusted across shipping, leasing
and intermodal operations

The world's leading container operators, lessors, and depot networks rely on EOS to manage their M&R operations.

Blue Sky Intermodal
CAI
Chiquita
CIS
CMA CGM
ConGlobal
DP World
Eimskip
Ellerman
Florens
KiwiRail
Maersk
Marfret
Marguisa
NPDL
ONE
Samskip
Seaco
SeaCube
Seatrade
Textainer
Transfennica
Trifleet
Triton
Unifeeder
ZIM
Katoen Natie
Leadership

Leadership with shipping,
product, and delivery focus.

The EOS leadership team combines domain expertise, product strategy, and execution discipline to support global intermodal operators.

MN
Mark North
President
VB
Vanessa Barros
Vice President and COO
SJ
Sonja Juricic
Director Business Development
AM
Akash Mishra
Director Customer Support and Operations
MN
Mahendra Nikam
Director Product Development and IT
Company Presentation

The EOS AI Story

Browse our full company presentation — from our founding in 2014 through our AI-first platform today.

Get in Touch

Let's talk about your
M&R operations

Whether you're ready for a demo, have a technical question, or want to explore how EOS can integrate with your existing systems — our team is ready to help.

Get in touch with our team

Our sales and support teams are available globally. Reach out via the channel that works best for you and we'll respond promptly.

💼
Sales — Mark North
📧
General Sales Enquiries
📞
Sales Phone
🛠️
Technical Support
🕐
Support Hours
24/7 Global Coverage

Request a Demo

Tell us about your fleet and we'll set up a personalized walkthrough of the EOS platform.

We'll be in touch within 1 business day.

Ready to make the AI pivot?

Join 2000+ depots already running on the EOS platform. See how AI-driven M&R management cuts costs, accelerates approvals, and transforms your operations.

Book a Demo → Explore Global Technical Services